5 Steps to Putting the Finishing Touches on a Service Call

June 22, 2016
It’s what you do after the job is complete that sticks in the customer’s mind.

In the service world, we spend a lot of our time and training on getting the call, closing the call, and collecting on the call. But what we’re missing could be costing us thousands of dollars on callbacks, repeat business, and referral business. My question to you is: Are you putting the finishing touch on every service call you make? If your answer is no, then you might want to follow these five recommendations.
Note: All five of these items should come after you have cleaned up and collected payment. In other words, these are the very last things you do before you get into your truck and drive away.

About the Author

Aaron Hagan

Voice your opinion!

To join the conversation, and become an exclusive member of EC&M, create an account today!

Sponsored Recommendations

How to Calculate Labor Costs

Most important to accurately estimating labor costs is knowing the approximate hours required for project completion. Learn how to calculate electrical labor cost.

8 Types of Electrical Conduit and Their Uses

Electrical conduit is a tube or raceway used to house and protect electrical wires within a building or structure. From data centers to underground subways to ports and bridges...

Considerations for Direct Burial Conduit

Installation type plays a key role in the type of conduit selected for electrical systems in industrial construction projects. Above ground, below ground, direct buried, encased...

Electrical Conduit Comparison Chart

CHAMPION FIBERGLASS electrical conduit is a lightweight, durable option that provides lasting savings when compared to other materials. Compare electrical conduit types including...