The Five Questions You Must Answer on Every Call

The Five Questions You Must Answer on Every Call

Knowing the answers to these simple questions will convince customers you’re the best company for the job.

Every member of your team needs to answer the following questions for your client on each call.

1) What are you recommending?

2) Why should I buy it?

3) Why should I buy it from you?

4) How can I pay for it?

5) When should I buy it?

The challenge we face is that sometimes our clients do not ask these questions so we must address them up-front for the customer. If you fail to answer any one of the five questions in the client’s mind, the qu

Register to view the full article

Register on EC&M and gain access to premium content, including this article and much more.

TAGS: Training
Hide comments


  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.