How you handle work requests is a significant factor in the success of your computerized maintenance management system (CMMS). Should you perform work without a work request and then work order? For priority 0 (emergency) and priority 1 (urgent/critical) work, the work order can, and typically should, follow the maintenance response. But few situations are priority 1 and even fewer are priority 0.
What happens when this practice is followed for non-emergency and non-critical repairs