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Eliminating Callbacks, Part 1

Electrical contractors have a name for what happens when they install something and the owner calls them back to correct something: the callback

Try telling a production manager, “We’d like you to forego $25,000 in revenue while we make a few more checks” and see how that turns out for you.

The “get it online now” mentality sets the equipment up for yet another unplanned downtime incident. It may occur an hour later, on the next shift, or a few weeks later. It’s usually seen as random bad luck, but the cause is really a bad, rushed repair.

Electrical contractors have a name for what

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