Fixing Critical Problems yukipon/iStock/Thinkstock

Fixing Critical Problems

If a person is the designated (and highly trained) expert on that equipment, he will immediately establish the mode of failure.

The operators sound the alarm that a critical machine is down. Someone from maintenance arrives. What happens next? It all depends. If that person is the designated (and highly trained) expert on that equipment, he will immediately establish the mode of failure and then make the appropriate response. If that person is just the first maintenance tech an operator could find, he might stand around scratching his head for a while.

This difference is what we referred to in the maintenanc

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