Fixing the Real Problem pichet_w/iStock/Thinkstock

Fixing the Real Problem

Train every repair technician in basic failure analysis and provide them with a means to report the findings.


When repairs are performed in an industrial setting, there is usually a great deal of pressure to get the equipment running again. That’s understandable, because when the equipment isn’t running it’s not making money. But putting the pressure here, or responding to it here, is like closing the barn doors after the horses are already gone.

What gets lost in the shuffle is the fact that equipment breaks for some reason other than mysterious gremlins.

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TAGS: Training
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