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Forensics in the Field

For certain kinds of failure and/or equipment, assign a “medical examiner” to the case.

One of the “best practices” touted by some experts is to determine the failure cause during a repair. Often, this is reasonable and achievable. In many cases, however, it’s not. And even when it is, field techs might not have the time, expertise, or equipment to accurately determine the failure cause.

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