Solving for the Cause of Failure adamichi/iStock/Thinkstock

Solving for the Cause of Failure

Have your techs identify the failure mode (what happened) rather than guess at what caused it.

Experts rightfully advise solving for failure causes. But there are some problems if you expect repair techs to do this:

• Techs are often in a high-pressure fire-drill mode, going from repair to repair. No time.

• Techs may lack the necessary skills (this is a specialized area of knowledge) or the information needed to correctly identify the likely cause.

• Adequat

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