Who Repairs Your Repairs? Boarding1Now/iStock/Thinkstock

Who Repairs Your Repairs?

Do any of these failure bomb practices happen in your facility?

Kevin worked for a firm that provided maintenance and repair services to small commercial and industrial clientele via two-technician teams. Each team had a set list of clients to serve. Usually, a trainee or helper was assigned to Kevin in deference to the “never work alone” safety principle. Considering customer feedback about Kevin’s ability to get things running again quickly, management felt this was good training.

What customers hadn’t yet figured out w

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