Palatine, Ill.-based Schneider Electric Relays recently launched the Relay Competency Center (RCC), a centralized, coordinated team of experts who offer world-class customer assistance, application development, and relay design innovation for Square D and Telemecanique brand plug-in relays. Designed to assist customers with choosing and managing their relay requirements, the RCC coordinates efforts with Schneider Electric sales representatives to ensure that all customer requests are quickly and expertly addressed. The RCC works closely with customers to assess their needs and provide solutions. The center's primary focus is on ensuring proper product selection, especially in the early stages of design.
The RCC Web site can facilitate product identification and includes an automated product navigator to narrow product selection and display associated accessories. Users also can download 2D drawings and 3D models directly into 18 different CAD software platforms. In addition, cross-reference searches are available online to help customers find the proper replacement products for relays in existing panels.