In the service world, we spend a lot of our time and training on getting the call, closing the call, and collecting on the call. But what we’re missing could be costing us thousands of dollars on callbacks, repeat business, and referral business. My question to you is: Are you putting the finishing touch on every service call you make? If your answer is no, then you might want to follow these five recommendations.
Note: All five of these items should come after you have cleaned up and collected payment. In other words, these are the very last things you do before you get into your truck and drive away.