Today, there seems to be a generational divide over the issue of whether to use written procedures (older workers) or videos (younger workers). Each method has its strengths and weaknesses. For example, you can visually scan a procedure to quickly get to a key point, but you can’t do that with a video. With a video, however, you can show each step of a PM task being performed rather than try to paint a picture with words.
In some cases, a written procedure is required by an outside party (e.g., a government agency or an insurer or for satisfying the conditions of a manufacturer’s warranty). In those cases, nothing says you can’t also use a video.
Since both methods are available, you are probably better off having a mix rather than going strictly with one or the other. A good approach is to write lean procedures and include in them references to “See it Done” videos. Update both as needed.
About the Author
Mark Lamendola
Mark is an expert in maintenance management, having racked up an impressive track record during his time working in the field. He also has extensive knowledge of, and practical expertise with, the National Electrical Code (NEC). Through his consulting business, he provides articles and training materials on electrical topics, specializing in making difficult subjects easy to understand and focusing on the practical aspects of electrical work.
Prior to starting his own business, Mark served as the Technical Editor on EC&M for six years, worked three years in nuclear maintenance, six years as a contract project engineer/project manager, three years as a systems engineer, and three years in plant maintenance management.
Mark earned an AAS degree from Rock Valley College, a BSEET from Columbia Pacific University, and an MBA from Lake Erie College. He’s also completed several related certifications over the years and even was formerly licensed as a Master Electrician. He is a Senior Member of the IEEE and past Chairman of the Kansas City Chapters of both the IEEE and the IEEE Computer Society. Mark also served as the program director for, a board member of, and webmaster of, the Midwest Chapter of the 7x24 Exchange. He has also held memberships with the following organizations: NETA, NFPA, International Association of Webmasters, and Institute of Certified Professional Managers.