Asking some important questions before, during, and after a repair can lead to superior results.
Before starting a repair, ask:
- Would a replacement make more sense than a repair operationally or in terms of total cost of ownership?
- What concerns does the operator have? Would those fall under the scope of this repair, and if so how do I accommodate?
- Am I solving the underlying problem that made the repair necessary?
- What other repair methods may apply to this situation? How do I pick the right one?
- Is this repair method cost-effective? How permanent is it?
- Will I need to perform a full PM, baseline testing, or other corollary work?
- How much time will this repair realistically take, and am I allowing for that?
- Do I have all the necessary parts, materials, tools, and instructions?
- What safety procedures must I implement?
During the repair, ask:
- Am I safe while performing this repair?
- What else do I see that needs addressing, and can I address it now?
- Is further work indicated at a future date?
- Am I performing this with good craftsmanship?
After finishing the repair, ask:
- What unplanned issues arose during the repair?
- How can I measure the success of this repair, and when should I do that?
- Is the operator satisfied?
