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Good Repair Procedures, Part 3

Avoid wasting time by including a section that details what the technicians will need to make a repair 


A good repair procedure helps the technician(s) get ready before arriving at the repair location. Suppose they just show up, look at the equipment, and then decide to take measurements. Back to the shop they go for a screwdriver and a meter. After a few iterations of this, they start going back and forth to get supplies and repair parts.

You want to avoid all that wasted walking. Include a section that details what the technicians will need to make that repair (recall that in Part 2 we addressed the lockout/tagout, safety, and environmental sections).

·         Test equipment. Don't just say "meter" but list the appropriate meters, by model, for the energy level and/or work to be done.

·         Power tools. Note if extension cords will be needed.

·         Lighting. Note if these can use local receptacles or will need a generator for power.

·         Hand tools. It’s sufficient to say “electrician’s pouch” rather than listing the typical items. But do note any special tools the electrician isn’t likely to carry.

·         Parts. Be sure to include fuses.

Support personnel might need to obtain some of these items while the techs complete other preparations. That's why you need this information in a separate section.

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