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Emergency stop button Mammos_65/iStock/Getty Images Plus

How Do You Deal with an Unsafe Customer?

Legally, you could be found to have had an obligation to stop the customer even if the unsafe action probably won’t reduce your own safety.

Whether your customer is internal (e.g., you perform maintenance, and the production department is your customer) or external (e.g., you work for a service firm), you generally have to make the customer happy.

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