Service Secrets - Gerald Talbot

You Can’t Afford Not to Take Safety Seriously

Personal reflection reminds us why development and enforcement of a safety culture is so important.

We all like to be healthy, feel good, and make money in our business pursuits. So sometimes, when faced with preventive measures, we tend to flow in the path of least resistance (no pun intended). All you want is to make a profit, right? But then the van transmission goes out, an angry customer demands his money back, your best technician quits, and there’s that mechanic who’s always trying to sell you new tires every time you get an oil change… you get the picture. These

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