Train More Than the Technical

Faster doesn’t always mean better when it comes to maintenance

June 1, 2020

Industrial Worker Auremar Dreamstime Xl 120358218 5ed57cbe2e0ff

Look at the typical training matrix, and every skill is a technical one. Now consider two maintenance electricians, Larry and Bob.

Larry has completed every item on the matrix, while Bob has completed only half of the items. Which person is the better maintenance electrician?

The correct answer is, “I don’t have enough information to determine that.”

When Larry changes a gasket, he leaves a fair amount of the old material on the metal. When asked about this, he says, “It’s good enough.” Bob takes the time to get the surface clean to ensure a reliable seal. When Bob replaces a motor, he uses a torque wrench to tighten the mounting bolts to the specified torque; Bob tightens by feel. Larry never quite cleans up behind himself, Bob always does.

Now can you determine which person is the better maintenance tech? The difference is attitude. Don’t leave this to chance. Define the key attitudes you want your maintenance electricians to have, and train for those explicitly.

About the Author

Mark Lamendola

Mark is an expert in maintenance management, having racked up an impressive track record during his time working in the field. He also has extensive knowledge of, and practical expertise with, the National Electrical Code (NEC). Through his consulting business, he provides articles and training materials on electrical topics, specializing in making difficult subjects easy to understand and focusing on the practical aspects of electrical work.

Prior to starting his own business, Mark served as the Technical Editor on EC&M for six years, worked three years in nuclear maintenance, six years as a contract project engineer/project manager, three years as a systems engineer, and three years in plant maintenance management.

Mark earned an AAS degree from Rock Valley College, a BSEET from Columbia Pacific University, and an MBA from Lake Erie College. He’s also completed several related certifications over the years and even was formerly licensed as a Master Electrician. He is a Senior Member of the IEEE and past Chairman of the Kansas City Chapters of both the IEEE and the IEEE Computer Society. Mark also served as the program director for, a board member of, and webmaster of, the Midwest Chapter of the 7x24 Exchange. He has also held memberships with the following organizations: NETA, NFPA, International Association of Webmasters, and Institute of Certified Professional Managers.