Fix Frustration Factors — Part 1
One way to attract and retain qualified maintenance people is to identify and correct the problems that frustrate them, especially in high-pressure situations, such as repairing equipment during unscheduled downtime.
As a bonus, fixing these factors will (in most cases) reduce the time it takes to perform the repair while reducing the likelihood of error and increasing the likelihood of a truly complete repair.
Imagine the following scenario: Jim responds to a downtime call. The machine in question is needed for an important order that must ship today. It turns out that a motor failed, but no worries because there’s a spare in the stockroom. Jim and Bill work on that hot machine, sweating profusely, to get the old motor out. When they succeed, they are soaking wet and covered in grime.
Jim gives the new motor’s shaft a quick turn. At the grinding sound, both their hearts sink. This motor was not stored properly and cannot be used. This is one example of the kinds of frustrations that drive good employees away. Have you proactively fixed common frustration factors?
About the Author
Mark LamendolaMark Lamendola
Mark is an expert in maintenance management, having racked up an impressive track record during his time working in the field. He also has extensive knowledge of, and practical expertise with, the National Electrical Code (NEC). Through his consulting business, he provides articles and training materials on electrical topics, specializing in making difficult subjects easy to understand and focusing on the practical aspects of electrical work.
Prior to starting his own business, Mark served as the Technical Editor on EC&M for six years, worked three years in nuclear maintenance, six years as a contract project engineer/project manager, three years as a systems engineer, and three years in plant maintenance management.
Mark earned an AAS degree from Rock Valley College, a BSEET from Columbia Pacific University, and an MBA from Lake Erie College. He’s also completed several related certifications over the years and even was formerly licensed as a Master Electrician. He is a Senior Member of the IEEE and past Chairman of the Kansas City Chapters of both the IEEE and the IEEE Computer Society. Mark also served as the program director for, a board member of, and webmaster of, the Midwest Chapter of the 7x24 Exchange. He has also held memberships with the following organizations: NETA, NFPA, International Association of Webmasters, and Institute of Certified Professional Managers.