Fix Frustration Factors — Part 2
Frustration factors not only add time to repairs, but they also drive good employees away. The following are some common ones and what to do about them:
- Spare parts are not there. Set a min/max. Outsource consumable min/max to a local supplier.
- Spare parts are there but not serviceable. Determine the proper storage method for each spare. If you can’t accommodate it, don’t store it.
- Operator with an attitude problem. Encourage a “we are in this together” mentality on both sides.
- Department manager pestered repair tech. A good manager knows better than to keep asking “Are you done yet?” Make sure other managers follows this lead.
- Instruction manual was missing. Try to store all manuals digitally and make them available wirelessly.
- Incomplete drawing package caused preventable errors. Ensure every drawing package has an index of drawings so the user can easily see what is missing.
- Lack the proper tools or instruments. Going cheap here is false economics.
- LOTO was too much unnecessary hassle. Investigate any such complaints for engineering solutions.
About the Author
Mark LamendolaMark Lamendola
Mark is an expert in maintenance management, having racked up an impressive track record during his time working in the field. He also has extensive knowledge of, and practical expertise with, the National Electrical Code (NEC). Through his consulting business, he provides articles and training materials on electrical topics, specializing in making difficult subjects easy to understand and focusing on the practical aspects of electrical work.
Prior to starting his own business, Mark served as the Technical Editor on EC&M for six years, worked three years in nuclear maintenance, six years as a contract project engineer/project manager, three years as a systems engineer, and three years in plant maintenance management.
Mark earned an AAS degree from Rock Valley College, a BSEET from Columbia Pacific University, and an MBA from Lake Erie College. He’s also completed several related certifications over the years and even was formerly licensed as a Master Electrician. He is a Senior Member of the IEEE and past Chairman of the Kansas City Chapters of both the IEEE and the IEEE Computer Society. Mark also served as the program director for, a board member of, and webmaster of, the Midwest Chapter of the 7x24 Exchange. He has also held memberships with the following organizations: NETA, NFPA, International Association of Webmasters, and Institute of Certified Professional Managers.